FAQ

What are your jewelry made of?

Our jewelry is made of stainless steel, gold plated or gilded with fine gold.

Can I customize the size of jewelry available on the site?

Most of our jewelry can be customizable. You can indicate the desired size in your basket or send us a message by Whatsapp at +33771784913, Messenger on our Facebook page or by email at info@justjoyas.com

How are the jewelry made?

We make your jewelry to order with a lead time of 1 to 3 days.

What to do if a piece of jewelry is sold out?

If a piece of jewelry is out of stock you can contact us, we will do our best if this allows us to offer it to you within 7 days to 15 days.

What is the delivery delay?

Preparation time is between 24 and 48 hours. Europe: 3 to 7 working days. USA and overseas: 7 days to 12 working days. Rest of the world: 10 days to 20 working days.

How are the jewelry supplied?

Our jewelry is supplied with box and/or pouch. Is the jewelry water resistant? We advise you not to sleep with your fine gold jewelry to avoid friction, and not to expose them to water and acidic solutions, such as perfume and soap. If the gold layer fades, it will reveal the copper color of the brass. Steel jewelry has little fear of water.

I want to return my products?

You have 14 days to return the item to us intact without wear to receive a refund. Return costs are the responsibility of the customer.

Are my jewelry guaranteed?

We guarantee our jewelry for 12 months against breakage linked to a manufacturing defect and against wear of the clasp.

Is the payment secured?

Payment is completely secure thanks to the online payment system of our partner Paypal and stripe. PayPal and stripe use SSL technology to secure your information.